Disadvantages

Shane Richmond (2007a) identifies two obstacles that could slow down the adoption of wikis: inaccuracy and vandalism:

"vandalism remains the biggest obstacle I can see to mainstream media's adoption of wikis, particularly in the UK, where one libellous remark could lead to the publisher of the wiki being sued, rather than the author of the libel.

"Meanwhile, the question of authority is the biggest obstacle to acceptance by a mainstream audience."

Writing in 2004 Lih (2004b) also identified authority as an issue for Wikipedia: "While Wikipedia has recorded impressive accomplishments in three years, its articles have a mixed degree of quality because they are, by design, always in flux, and always editable. That reason alone makes people wary of its content."

Security is a common problem in wiki technology. Wikipedia’s own entry on wikis notes: "Wikis by their very nature are susceptible to intentional disruption, known as "trolling". Wikis tend to take a soft security approach to the problem of vandalism; making damage easy to undo rather than attempting to prevent damage."

Dan Gillmor puts it another way: "When vandals learn than someone will repair their damage within minutes, and therefore prevent the damage from being visible to the world, the bad guys tend to give up and move along to more vulnerable places." (2004, p149)

Attempts to address the security issue vary. Wikipedia’s own entry on wikis again explains:

"For instance, some wikis allow unregistered users known as "IP addresses" to edit content, whilst others limit this function to just registered users. What most wikis do is allow IP editing, but privilege registered users with some extra functions to lend them a hand in editing; on most wikis, becoming a registered user is very simple and can be done in seconds, but detains the user from using the new editing functions until either some time passes, as in the English Wikipedia, where registered users must wait for three days after creating an account in order to gain access to the new tool, or until several constructive edits have been made in order to prove the user´s trustworthiness and usefulness on the system, as in the Portuguese Wikipedia, where users require at least 15 constructive edits before authorization to use the added tools. Basically, "closed up" wikis are more secure and reliable but grow slowly, whilst more open wikis grow at a steady rate but result in being an easy target for vandalism."

Walsh (2007) quotes online media consultant Nico Macdonald on the importance of asking people to identify themselves:

"The key is the user’s identity within the space – a picture of a person next to their post, their full name, a short bio and a link to their space online."

"A real community has, as New Labour would say, rights and responsibilities. You have to be accountable for yourself. Online, you only have the ‘right’ to express yourself. Online communities are not communities in a real sense – they’re slightly delinquent. They allow or encourage delinquency."

Walsh (2007) argues that "Even if you don’t plan on moderating a community, it’s a good idea to have an editorial presence, to pop in and respond to users’ questions and complaints. Apart from giving users the sense that they matter – and they really should – it also means that if you do have to take drastic measures and curtail (or even remove) a discussion or thread, it won’t seem quite so much like the egregious action of some deus ex machina."

Ryan Singel of Wired also feels there is a need for an editorial presence, but for narrative reasons: "in storytelling, there's still a place for a mediator who knows when to subsume a detail for the sake of the story, and is accustomed to balancing the competing claims and interests of companies and people represented in a story." (2006a).

Blogger Kevin Makice, who contributed to the Wired article, also felt that the wiki format led to a lack of personality, saying "Communal writing tends to become more sterile" (2006).

‘Edit wars’ are another problem in wikis, where contributors continually overwrite each other’s contributions due to a difference of opinion. The worst cases, notes Lih (2004b), "may require intervention by other community members to help mediate and arbitrate".

Eva Dominguez (2006) recognises the potential of wikis, but also the legal responsibilities that publishers must answer to: "The greater potential of the Internet to carry out better journalism stems from this collaboration, in which the users share and correct data, sources and facts that the journalist may not have easy access to or knowledge of. But the media, which have the ultimate responsibility for what is published, must always be able to verify everything. For example, in the case of third-party quotes included by collaborating users, the journalist must also check that they are true."

One of the biggest disadvantages may be readers’ lack of awareness of what a wiki even is: only 2% of Internet users even know what a wiki is, according to a Harris Interactive poll (Francisco, 2006).

[CULTURAL AND TECHNOLOGICAL BARRIERS TO TAKE-UP?]